Terms & Conditions

REGULATIONS FOR THE USE OF APARTMENTS - RIO APARTMENTS

RIO Apartments represented by Rio24 Sp. z o.o., ul. Świeradowska 51-57, 50-559 Wrocław, Tax ID: 8983030245

GENERAL PROVISIONS

1. These Regulations define the rules for the provision of services and are an integral part of the contract, which is concluded by making a reservation, signing a check-in card, or paying a deposit or the entire amount for the stay. By performing the aforementioned actions, the Client confirms that they have read and accept the terms of the Regulations.
2. These Regulations apply to all persons staying at RIO Apartments. The person making the reservation, referred to in these Regulations as the Client or the Registered Guest, is responsible for these persons.
3. The Regulations are available for inspection at the property.

RESERVATION CONDITIONS

• The Client can make a reservation for an apartment: directly by phone at +48 504 504 088, by email to kontakt@rioapartamenty.pl, on the website www.rioapartamenty.pl, and through portals where the property's offer is available.
• Direct reservations must be guaranteed by a payment of 100% of the total reservation value before check-in. In case of changes to the reservation, no-show, or cancellation, the prepaid amount is non-refundable.
• A phone reservation requires subsequent confirmation by email, phone, or text message within a specified time limit.
• Accepted forms of payment: bank transfer. Payment card and e-transfer transactions are processed through Tpay.com.

CHECK-IN

1. The basis for check-in at the apartment is for the Client to present a form of identification and settle the entire payment for the stay.
2. Check-in is possible until 10:00 PM or at other times upon prior arrangement with the property staff.
3. By making a reservation, the Client agrees to rent the room for a specified period at a specified price, and therefore to pay for the entire declared period no later than during the check-in procedure.
4. RIO Apartments reserves the right to refuse to accept a Client who: does not have a valid ID, refuses to show a document, refuses to sign the check-in card, is under the influence of alcohol or other intoxicating substances, or has grossly violated the property's regulations during a previous stay. In the event of a check-in refusal for the aforementioned reasons, the money paid is not refundable.
5. In case of an extension of the stay or the purchase of additional services, upon prior arrangement with the property staff, the fee will be added to the Client's bill and must be settled immediately.
6. In the event of unforeseen circumstances whose effects cannot be eliminated immediately by ordinary means, RIO Apartments reserves the right to offer the Client a substitute property or, after agreement with the Client, to refund the amount paid.

HOTEL DAY

1. Rooms in the property are rented by the day.
2. The hotel day in the apartment begins at 3:00 PM on the day of arrival and lasts until 10:00 AM the following day.
3. Based on the current availability of the apartments, it is possible for the Client to check in earlier after consulting with the property's reception.
4. A request to extend the stay beyond the period specified in the reservation should be made by calling +48 504 504 088 to the property staff or by phone before 9:00 AM. It will be accommodated depending on the availability of the apartments and is subject to an additional fee of 20 PLN for each additional hour.
5. Extending the stay in the apartment after 10:00 AM will be treated as an extension of the hotel day, which will result in the Guest's account being charged the full hotel day rate.
6. Shortening a previously declared and paid-for stay does not result in a refund of the equivalent of the unused day.

RULES FOR APARTMENT USE

1. The Client is obliged to use the premises in accordance with their intended purpose and to maintain and return the apartment in the condition it was in at the time of check-in.
2. The number of people staying in the property may not be greater than the number stated in the reservation. Breaking this rule will result in an additional fee of 120 PLN per person per night.
3. The Client cannot transfer the apartment to other people, even if the period for which they have paid has not expired. A change of the reservation name or the Client staying in the room must be agreed upon with the property staff.
4. Please be informed that when using the air conditioning, windows and doors must be closed. The air conditioning must be turned off every time you leave the apartment. Breaking this rule will result in an additional fee of 100 PLN per person per night.
5. For short-term reservations up to 30 days, apartment cleaning, towel, and linen changes are performed every 7 days. The cost of additional cleaning and linen change is 100 PLN per service, which must be arranged and paid for with the property staff.
6. Smoking tobacco, cigarettes, and e-cigarettes is forbidden in the apartment. In case of breaking this rule, the Guest will be charged a financial penalty of 500 PLN.
7. Organizing social events in the apartment is strictly forbidden.
8. The behavior of Guests and people using the property's services should not disturb the stay of other Guests.
9. Unregistered persons may stay in the apartment between 7:00 AM and 10:00 PM. An unregistered person staying in the Guest's apartment after 10:00 PM is equivalent to the Client consenting to an additional charge for that person, at the full prices applicable on the day of check-in.
10. Due to fire safety, it is forbidden to use heaters, irons, and other electrical devices in the apartments that are not part of the room's equipment. This does not apply to chargers and power supplies for electronic devices and computer power supplies.
11. In case of finding any irregularities in the apartment, Clients are asked to report their concerns as soon as possible by calling +48 504 504 088, which will enable staff to react and improve the standard of services provided.
12. Defects reported on weekdays will be repaired without undue delay, unless the nature of the defect requires a longer repair time. Defects reported on Saturdays, Sundays, and holidays will be repaired on the first business day after the holiday period or at the earliest available time. A suitable financial compensation will be charged for defects caused by the Client's fault.
13. Failures resulting from reasons beyond the control of RIO Apartments (e.g., utility supply, including Internet, failures of equipment in the apartment) do not constitute a basis for canceling the reservation or changing the price of the reserved apartment – the Client is obliged to pay for the entire reservation.
14. RIO Apartments reserves the right to change a reserved apartment in the event of a failure or defect or the impossibility of assigning the selected apartment for reasons beyond its control.
15. RIO Apartments may terminate the stay of Clients without a refund of the reservation fee and charge the Registered Guest an appropriate penalty for non-compliance with the Regulations. In such a situation, the fee paid for the stay is not refundable.

MONITORING

1. The property is under 24-hour monitoring, which covers the corridors and the area around the building.

CHECK-OUT

• Each time they leave the apartment, Clients are obliged to turn off the lights, close all windows and doors to the apartment, turn off the air conditioning, and turn off the iron.
• RIO Apartments is not responsible for items left by Clients in the apartments. Personal items left in the apartment by a departing guest will be sent back at their expense to the address they have provided. If no such instruction is received, the property will store these items for a period of 1 month. After this time, they will be disposed of. During a longer stay, Clients who have regular cleanings on pre-arranged dates are asked to properly store and secure valuable items.

LIABILITY

1. In the event of damage, excessive soiling of the apartment, towels, or linen, or evidence of smoking cigarettes in the apartment after the Clients have checked out, the property reserves the right to charge the credit card provided at the time of reservation for the full cost of repair/deodorization and losses incurred.
2. The Guest is fully financially responsible for: losing keys and any damage or destruction to equipment and technical devices caused by their fault or the fault of their visitors.
3. In the event of non-compliance with the property's regulations and the need to call security, the guest will be charged for the costs.

COMPLAINTS - PROCEDURE

1. Complaints related to the provision of the Service should be submitted by mail to the Service Provider's registered office or electronically to the Service Provider's email address.
2. The complaint should contain the following Client details: first name, last name, Client's address, email address provided at the time of reservation, and a description of the problem that arose in connection with the use of the Service.
3. The Service Provider will consider the complaint within 14 business days from the date of its receipt.
4. Immediately after considering the complaint, the Service Provider will provide the Client with a response regarding the complaint.
5. The response will be sent in the same form in which the complaint was submitted, to the email address provided in the complaint or to the Client's correspondence address.
6. In the event that the information provided in the complaint requires supplementation, the Service Provider will ask the Client to supplement it within the specified time for considering the complaint.

SERVICE PROVIDED BY ELECTRONIC MEANS

1. In accordance with these Regulations, the Service Provider provides the service of making, changing, or canceling a reservation for a selected room and the service of making payments for reservations by electronic means.
2. The Client may use the Service only in a manner consistent with its purpose and functionality as defined in the Regulations.
3. The Client may not use the Service provided by the Service Provider for purposes contrary to the law, principles of social coexistence, good morals, or generally accepted rules of conduct.
4. The condition for providing the Service is: reading the Regulations and accepting their provisions by ticking the appropriate boxes on the reservation form in the Service Provider's System and making declarations by ticking the appropriate boxes on the reservation form in the Service Provider's System about:
   • the truthfulness and reliability of the data provided;
   • acknowledging the voluntary nature of providing the data and the rights granted under the GDPR and national regulations;
   • the choice of payment for the reservation.
5. The provision of the Service is possible only after completing the reservation form within the Service Provider's System and after accepting these Regulations and making the declarations referred to above.
6. To use the services specified in these Regulations, it is necessary to have a connection to the Internet and to have an active and properly configured email account.
7. The use of the Service is voluntary and free of charge, excluding fees to the Internet service provider, for which the Service Provider is not responsible.

MAKING A RESERVATION

1. To use the Service, it is necessary to have a unique email address and to fill out the reservation form available within the Service Provider's System.
2. The prices for room reservations provided in the system are gross prices.
3. Making a reservation by the Client includes the following stages:
   • selecting services based on the data and information available in the System, in particular the availability and price of the room reservation.
   • entering the required data and information by the Client using the reservation form, i.e., first name, last name, email address, and phone number.
   • the Client confirming that they have read and accept the Regulations and making the required declarations.
   • making the payment, if required;
4. Failure by the Client to confirm that they have read and accept the content of the Regulations and to make the required declarations, including information on the processing of personal data by the Service Provider, will prevent the reservation from being made.
5. After entering the reservation details and confirming acceptance of the Regulations, the Client will automatically receive a message at the email address provided during the reservation, which will serve as confirmation of the reservation, along with the payment terms and rules for its change or cancellation.
6. Upon sending the confirmation, the reservation agreement is considered concluded.
7. The Service Provider reserves the right to refuse to make a reservation if there are no vacant rooms.

CANCELLATION AND RESERVATION CHANGE PROCEDURE

1. To cancel a reservation, the Client is required to follow the procedure below:
   1. Select the available option in the Client's panel "Change reservation" in the message sent to the Client confirming the reservation.
   2. In the reservation management system, select the "Cancel" option.
   3. After completing the procedure indicated above, the Client will automatically receive a message at the email address provided during the reservation, which will serve as confirmation of the cancellation.
   4. Additionally, in the case of a cost-free cancellation and a prior payment for the reservation, the amount paid will be refunded to the Client's account from which the payment was made.
2. The Client's request to change a reservation involves the following steps:
   1. Select the available option in the Client's panel "Change reservation" in the message sent to the Client confirming the reservation.
   2. In the reservation management system, select the "Change reservation" option, and then specify the modification to the reservation.
   3. After sending the modification request, the Service Provider undertakes to contact the Client and inform them about the status of the reservation change.

FINAL PROVISIONS

1. By making a reservation at RIO Apartments, the Client agrees to have their personal data placed in the database and processed for check-in and marketing purposes, and to have the Client's data placed in the company's database in accordance with the Act of August 29, 1997, on the Protection of Personal Data (Journal of Laws No. 101 of 2002, item 926, as amended). The Registered Guest has the right to view their personal data.
2. In accordance with Article 38 of the Consumer Rights Act, the right to withdraw from a contract concluded off-premises (reservation portals, websites) or at a distance does not apply to the consumer in relation to contracts: for the provision of accommodation services, services related to leisure, if the contract specifies the day or period of service provision.
3. The binding version of the regulations is the one prepared in Polish.
4. Important phone numbers: Ambulance: 999, Police: 997, Fire Department: 998, or emergency number 112.

We wish you a pleasant stay!
RIO Apartments

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